Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Ms Joanne Kent (f)


The practice has two administrators, who maintain the patient medical records and arrange our clinics. Inform the admin team of any change of address or new telephone number, we will then be able to keep in contact with you.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


The practice secretary processes GP referrals to secondary care. If you have any queries about your referral, please speak to Liz or Helen.

Mrs Liz Owen (f)
Mrs Helen Hicks (f)
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