What are the opening times for Anima?
We will have Anima open from 8am – 6.30pm every weekday but only admin and routine requests can be made after 4pm. Please call reception if your request is urgent after 4pm.
Capacity
On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, you may see an alert on Anima to state that we have no further on the day capacity. In these situations you will still be able to submit a request for a routine appointment. If you have an emergency in these situations, please call the reception team who will be happy to help.
Remember there are out of hours services when we are closed 111 and 999.
How soon will I hear back?
We aim to respond to all queries the same day.
Some more routine queries may take us a few days to get back to you.
What happens if I can’t access the internet or don’t feel confident using it?
Our reception team are always happy to help. They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.
Why have we changed to Anima?
Klinik has shown how digital requests improve accurate triage and appointment allocation but the platform had some limitations. With Anima we are able to constantly monitor and evolve how well the system is working and use patient feedback to improve.
Can I book appointments through Anima?
For some appointment types you may be sent a self-booking link if clinically suitable.
Is Anima an App?
No, Anima is not an app currently. It can only be accessed through the website. The Anima team are working on full integration with the NHS app and we will update you when this has happened. You may get some messages from the team via Anima come through on your NHS app as the first step in this integration.
Can I contact Anima directly?
Yes! We would encourage you to email Anima’s support team on support@animahealth.com if you have trouble using the website.
