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Getting help for you and your family

From September 2016, we have been operating a same day telephone-led consulting service to make it easier and quicker for our patients to get help from our team at both Vauxhall and Tutshill Surgeries.  

There are just three steps

1. You phone the surgery

All our doctors are qualified to help but if you want a particular doctor please call in the morning on the day they are working and we will try to fit you in but it may not always be the same doctor.

2. The doctor calls you back

Please call in the morning on the day that you require a call back as on busy days there may be no telephone appointments left by the afternoon. You will be seen if that is needed.

3. You are always offered an appointment to see one of our GPs if needed

Generally on the same day, there is no need to book in advance

Telephone Advice

If you would like to speak to a doctor please leave your name, telephone number and a brief message, the doctor will ring you back at a convenient time. Please ring in the morning on the day that you wish to speak to the doctor.

Chaperones

You are welcome to request a chaperone to be present during your consultation or examination. Please let the doctor know that you would like this service.

Cancellations

If you cannot attend an appointment for any reason, please telephone us to cancel as soon as possible in order that we can offer that appointment to someone else. Should you miss two appointments within a six month period, we may write to you to ask you to let us know the reasons for this happening. As you may have missed your appointments through oversight or a genuine problem outside of your control, we would like to give you the opportunity to explain.

Extended Hours

On alternating Tuesdays, Wednesdays or Thursdays after 18:30 additional appointments are available which are intended for patients who work outside the practice catchment area and who have difficulty accessing our daytime appointments. These can be booked by telephoning the practice in the morning and speaking to the doctor.

Weekly Availability of  Doctors and Advanced Nurse Practitioner

Name

Usual Days of Work

Dr G Naik

Tuesday, Thursday and Friday

Dr L A Richardson

Monday, Wednesday and Thursday morning

Dr K A Lavall

Wednesday (from August 2019)

Dr S Taneja

Monday, Tuesday morning, Wednesday afternoon and Thursday

Dr S C Lambert

Monday, Tuesday and Friday

Dr K Humphrey

Monday, Wednesday and Friday

Mr S Evans

Monday, Tuesday, Wednesday morning, Thursday and Friday

 

This may change due to annual leave

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